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At Purchbay, customer satisfaction is important to us. If you receive a product that is damaged or not working properly, please contact us as soon as possible.

Return Eligibility

You may request a return if:

• The product is damaged during delivery
• The product is not working or defective
• You received the wrong item

Return Request Time

Return requests must be made within 24 hours of receiving the product.

Return Conditions

To qualify for a return:

• The product must be in original condition
• The product must include all accessories and packaging

Refund or Replacement

After reviewing the issue, we may offer:

• Product replacement
• Refund
• Store credit

Non-Returnable Items

Some products may not be eligible for return, including:

• Used or damaged items caused by misuse
• Items clearly marked as used or refurbished

Contact for Returns

Please contact us through WhatsApp or email for return requests.